Area Manager, South-West London and Surrey

Area Manager opportunity - Caffè Nero, South West London & Surrey

About Caffè Nero
Caffè Nero operates coffee houses in the UK, Republic of Ireland, the US, Poland, Cyprus, Turkey, the Middle East and Sweden and is Europe’s leading independent premium coffee house.  Now employing circa 10,000 employees, since we opened in 1997 we have been providing exceptional, hand-crafted Italian coffee and fresh, high-quality food to customers seeking an authentic, Italian experience.
The UK Caffè Nero Group comprises of Caffè Nero UK, Harris + Hoole and Coffee#1, 200 Degrees and FCB. 
We are looking for a new Area Manager to join our Regional Team that covers West/South West London and the South of England.  Running an Area with 11 stores across South West London and Surrey, this is a fantastic opportunity to be part of the Operations Team in a respected, growing and fast paced business. 

About the role
Reporting to the Regional Manager, our Area Managers are at the heart of delivering the very best customer experience through amazing people, excellent coffee and brilliant business management/controls.  

What you'll be doing
People - Create a great place to work for your team. Recruit and develop amazing people that care, leading them to be proud of what they do, every day.
Coffee – Lead your team so that, through great training, quality ingredients and exceptional service, every customer is served their perfect coffee, every day.
Business – From open to close you lead your stores to deliver exceptional operational standards, never missing an opportunity to drive profitable sales.
Customer - You put our customers at the centre of everything you do and are obsessed with meeting their needs, building lasting relationships, and ensuring every visit leaves a lasting impression.
Culture – Be the glue that holds people together, making a positive difference to the lives of your team and customers, every day.

The right person
Caffè Nero is a company with a very special culture and an open and friendly style of working. It operates at pace and is a high-energy place to be. We are looking for people with warmth and a positive outlook, who genuinely enjoy working with others. 
Whichever country you’re in, Caffè Nero has a culture in which close-knit relationships and trust are at its heart. At Caffè Nero, you truly feel part of a kind and caring family.   

The Area Manager will be at the heart of our Company culture.  They will be curious and inquisitive, with an engaging personality, and an ability to connect with people across the business, whatever their job.  

About you 
You will be driven by a pride and focus to make things the best they can be. You care about your teams, your stores and your customers and you take pleasure in their success, never settling for less than the best. 

• You'll have experience as a multi-site leader, ideally within the hospitality or retail sector.
• You’ll need a great eye for detail and a desire to work with pace and urgency to get things done.
• You will have exceptional commerciality, helping guide your teams to perform. 
• You are always honest with your team. You have a fair approach to all conversations, conducting them with empathy and warmth, always supporting, teaching, coaching and developing.  
• You’ll need resilience, a positive mindset and the courage of your convictions, setting a great example for your team to follow.  
• You’ll have brilliant communication and organisation skills – you’ll be proactive and professional.
• You will be able to demonstrate an adaptability to change and refocus priorities when required.
• You will have a full UK driving licence.  Your time will be spent with your teams and customers, in store, so living within commutable distance will be important.

It’s a busy job, but it’s great fun and with the right approach it will be unforgettable.

Area Manager benefits

• Company car.
• Access to our benefits platform, giving you loads of discounts and freebies at the touch of a button.
• Area Manager Bonus Scheme.
• 25 days holiday per annum (plus bank holidays), which increases with service.
• 50% employee discount on handcrafted drinks and 40% employee discount on food.
• Private medical care through Vitality.
• Medicash (cashplan healthcare scheme).
• Supporting our team members to achieve their professional goals is important to us, so alongside your day to day work you may have an opportunity to complete a professional qualification with our learning partners.

If this sounds like your perfect next role then we would love to hear from you!